Question 1 · choose 2
A support manager uses a foundation model to label incoming emails as billing, technical or account. The prompt currently says "Classify this email." The answers come back as long free-form summaries with labels in many different words, which breaks the routing spreadsheet. Which changes to the prompt will most likely fix this? (Choose TWO.)
- ARaise the temperature to vary the wording
- BName the three allowed categories and ask for exactly one of them
- CAdd the company's full product history as background before the email
- DAsk for only the category word in the response, with no explanation
- EAsk the model to explain its reasoning in detail before giving a label
Show the answer and why
ARaise the temperature to vary the wording
Incorrect
A higher temperature makes responses more random. That helps with creative variety, but it works against the consistent labels needed here.
BName the three allowed categories and ask for exactly one of them
Correct
Models work best with simple, clear and complete instructions. Naming the choices explicitly turns a vague request into a defined classification task.
CAdd the company's full product history as background before the email
Incorrect
Extra context that is unrelated to the task makes the prompt longer and costlier without clarifying what output is expected.
DAsk for only the category word in the response, with no explanation
Correct
Output indicators that specify the form and length of the response keep the model from adding free-form text the spreadsheet cannot use.
EAsk the model to explain its reasoning in detail before giving a label
Incorrect
Step-by-step reasoning can help with complex problems, but it makes the response longer and adds exactly the free-form text that breaks the routing.
Inconsistent output usually means an ambiguous prompt. Telling the model exactly which choices exist and exactly what the answer should look like is the first and cheapest fix, before any change of model or customization.
AWS documentation